Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: TIMELINE FOR REDRESSAL OF COMPLAINTS
Posted On:
31 JUL 2025 8:00PM by PIB Delhi
Government issued Comprehensive Guidelines for Effective Redressal of Public Grievances on 23rd August 2024. These guidelines envisage reduction in upper limit of resolution time from 30 days to 21 days. Since 2020 more than 1.25 crore grievances have been redressed on the CPGRAMS portal.
The year wise details are as follows:
|
S. No
|
Year
|
Number of Grievances
Redressed
|
|
1.
|
2020
|
2319569
|
|
2.
|
2021
|
2135923
|
|
3.
|
2022
|
2143468
|
|
4.
|
2023
|
2307674
|
|
5.
|
2024
|
2645869
|
|
6.
|
2025 (till 30th June)
|
1032509
|
|
7.
|
Total
|
1,25,85,012
|
This information was given by Dr. Jitendra Singh, Union Minister of State (Independent Charge) for Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances & Pensions, Department of Atomic Energy and Department of Space, in a written reply in the Lok Sabha on 23rd July 2025.
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NKR/PSM
(Release ID: 2151014)