Ministry of Personnel, Public Grievances & Pensions
DARPG, in Collaboration with CSC, hosted a Live Session with UIDAI and CSC VLEs on 5th August 2025
In line with the Government of India's commitment to improve citizen-centric governance, a live session was organized by the DARPG in collaboration with the Common Services Centre (CSC) to address Aadhaar-related grievances received via CPGRAMS portal.
Posted On:
06 AUG 2025 4:13PM by PIB Delhi
To further strengthen citizen-centric governance, the Department of Administrative Reforms and Public Grievances (DARPG), in collaboration with the Common Services Centres (CSC), conducted a live session with the Unique Identification Authority of India (UIDAI) and CSC Village Level Entrepreneurs (VLEs) to address Aadhaar-related grievances received on the CPGRAMS portal.
The session witnessed participation from senior officials, including Shri V. Srinivas, Secretary, DARPG; Shri Bhuvnesh Kumar, CEO, UIDAI; and Shri B.K. Singh, Group President, CSC e-Governance Services India Ltd. Village Level Entrepreneurs (VLEs) from across the country also joined the virtual interaction.
Shri B.K. Singh, Group President, CSC e-Governance Services India Ltd., emphasized the crucial role played by CSCs in facilitating last-mile grievance redressal. Shri V. Srinivas, Secretary, DARPG, delivered an insightful presentation on Aadhaar-related grievance trends received through CSCs in 2025, underlining the importance of VLEs in ensuring last-mile delivery of grievance redressal services and the need for enhanced awareness about the CPGRAMS platform. Shri Bhuvnesh Kumar, CEO, UIDAI, highlighted Aadhaar application, updation, and authentication as key grievance areas and underscored the role of CPGRAMS in effective redressal.
The session concluded with an engaging interaction between senior officials and VLEs from Varanasi (Uttar Pradesh), Dehradun (Uttarakhand), and various districts of West Bengal to understand grassroots-level issues and gather valuable field insights. Additionally, the VLEs shared notable success stories, highlighting the positive impact of timely grievance redressal at the grassroots level.
This initiative aligns with the Hon’ble Prime Minister’s vision to make grievance redressal mechanisms more citizen-friendly, accessible, and impactful. Through platforms like CPGRAMS and CSC, the Government remains committed to fostering inclusive e-governance and strengthening responsive and accountable administration.
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NKR/PSM/AV
(Release ID: 2153032)