The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for August 2025, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is the 40^th report on Central Ministries/Departments published by DARPG.

The progress for August 2025 indicates 1,51,114 Grievances redressed by Central Ministries/ Departments. The Average Grievance Disposal Time in the Central Ministries/Departments for 2025 is 15 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to improve the quality of disposal and reduce the timelines.

The report provides the data for new users registered through the CPGRAMS Portal in the month of August 2025. A total of 89,507 new users has registered on CPGRAMS in August, 2025, through various channels, out of which, 15,445 registrations are from Uttar Pradesh. The Feedback Call Centre collected 68,043 feedbacks in the month of August 2025, where 41,679 feedbacks were collected for Central Ministries/Departments.

The said report also provides the state-wise analysis on the grievances registered through Common Service Centres in August, 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). A total of 14,069 grievances has been registered through the Common Service Centres in the month of August, 2025. It also highlights the major issues/categories for which the maximum grievances were registered through CSCs.

The report also presents an overview of the Review Meeting Module, which has been operationalised on 14^th February 2025 across Central Ministries and Departments. This module facilitates Secretary-level reviews of public grievances, thereby enhancing the efficiency of redressal mechanisms and improving citizen satisfaction. As of 31^stAugust 2025, a total of 161 review meetings has been conducted, out of which 21 meetings held in August 2025.

The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for August 2025 for Central Ministries/ Departments:

PG Cases:

• In August 2025, 1,61,265 PG cases were received on the CPGRAMS portal, 1,51,114 PG cases were redressed and there exists a pendency of 78,335 PG cases.

PG Appeals:

• In August 2025, 25,019 appeals were received and 21,639 appeals were disposed
• 17,542 appeal pendency recorded in August for the year 2025

Grievance Redressal Assessment and Index (GRAI) – August 2025

• Central Board of Indirect Taxes and Customs, Department of Telecommunications, and Department of Posts are amongst the top performers in the Grievance Redressal Assessment & Index within the Group A (more than equal to 500 grievances) for August, 2025
• Department of Financial Services (Pension Reforms), Ministry of Ayush, and Ministry of Parliamentary Affairs are amongst the top performers in Grievance Redressal Assessment & Index within the Group B (less than 500 grievances) for August, 2025.

Click here to see the report:-

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NKR/PSM