The Central Board of Indirect Taxes & Customs (CBIC), Department of Revenue, Ministry of Finance, actively engaged in the Special Campaign 5.0 from 2^nd-31^st October, 2025, with special focus on cleanliness, record management and disposal of e-Waste generated as per E-Waste Management Rules, 2022 of MoEFCC.

The concerted efforts of CBIC formations resulted in the achievement of several key milestones which are as detailed below:

• NACIN Faridabad and CGST Faridabad disposed 178 monitors, 70 CPUs, 88 Printers, 37 UPS, 20 Keyboards, 10 Mouse, 3 Photocopy Machines and 7 Air Conditioners as per E-waste Management Rules, 2022
• Record Management Drive was run in 606 offices under CBIC.
• 23,743 physical files were weeded out of 41,055 reviewed files.
• Review and closure of 1,054 e-files out of 4,398 reviewed.
• 1,200 cleanliness events organized across CBIC office premises in the States and public areas.
• Rs. 5.29 lakh (approx.) generated from the disposal of 22,728 kg of scrap, including 8,801 kg of e-waste, freeing 43,009 square feet of office space.
• Around 250 Kgs of NDPS drugs (Heroin, Cocaine, Ganja, Charas, etc.), Gutkha/ Pan Masala, 26 Lakhs cigarettes of foreign origin, and e-Cigarettes valued at Rs. 1,011 Crores approx. were safely destroyed by field formations of CBIC.

Several best practices were implemented across various Customs and GST offices.Under the best practices, the following special activities were carried out by the field formations under CBIC:

- Preserving the National Heritage –

1. The officers of Ahmedabad GST & CX Zone, carried out a cleanliness drive at the Sarkhej Roja Heritage Site.
2. The officers of DGARM, Delhi, carried out a cleanliness campaign at Purana Quila, Delhi.
3. The officers of Pune GST & CX conducted cleaning of Sinhagad Fort situated approx. 30 km from Pune.

- Beach Cleaning Activities –

1. The officers of Bangalore Customs ran a cleanliness campaign on Karwar and Panambur beach as part of Special Campaign 5.0.
2. The officers of Mumbai GST & CX carried out a cleanliness campaign on Chinchani beach in Mumbai.
3. The officers of Trichy Customs (Preventive) also carried out a cleanliness drive at Ruchipark beach situated near Tuticorin Customs House.

- Swachhata Rally and Cyclothon Events – The Bangaluru GST & CX conducted the Swachhata Rally and Pune GST & CX conducted the Cyclothon event to promote the importance of cleanliness.

- Cleaning at Departmental Residential Complexes – Jamnagar Customs Colony, Staff Colony in Rajkot, Sandhills Staff Quarters in Vizag, Residential Quarters in Tuticorin and Departmental Guest House in Aksa, Mumbai were cleaned as part of Special Campaign 5.0. In addition to the above, an incinerator was installed at Calicut Staff Quarters by Thiruvananthapuram GST & CX Zone.

- Plantation Drives – Approx. 15 tree plantation drives were conducted for the beautification of office premises as well as sites away from the office by the field formations of CBIC.

- Distribution of eco-friendly goodies – Dustbins, garbage bags, gloves and jute bags were distributed by field formations to promote cleanliness and eco-friendly practices.

- Citizen Centric Approaches and Grievance Redressal – CBIC has always been proactive towards citizen grievance redressal. For the third consecutive time, CBIC has secured first place in the grievance redressal system of CPGRAMS, as per the 41^st CPGRAMS report published by DARPG. CBIC works with the motto “Championing Clarity, Credibility and Care in Grievance Redressal”.

Around 250 posts were shared on ‘X’ and other social media platforms through CBIC’s official handle and field offices, significantly amplifying the work done during the Campaign and the importance of Swachhata. Efforts will be made to keep up the momentum gained during the implementation phase of the Campaign, ensuring its sustainability throughout the year.

Best Practices adopted in Special Campaign 5.0

Drug Disposal

E-waste Disposal

Beach Cleaning

Plantation Drive

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Cleanliness Drive

Preserving the Heritage: Heritage Site Cleaning

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NB/KMN