Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and Public Grievances (DARPG) released the 36th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Central Ministries/ Departments performance for the month of April, 2025
A total of 1,25,027 Grievances were Redressed by Central Ministries/Departments in April, 2025
For the 34thmonth in a row, the monthly disposal crossed 1 lakh cases in the Central Secretariat
Department of Posts, Department of Telecommunications and Department of Agriculture and Farmers Welfaretopped in Group A category in the rankings released for the month of April, 2025
Ministry of Parliamentary Affairs, Ministry of Tribal Affairs and Ministry of Heavy Industries topped in Group B category in the rankings released for the month of April, 2025
Posted On:
16 MAY 2025 5:23PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for April2025, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is the 36threport on Central Ministries/Departments published by DARPG.
The progress for April 2025 indicates 1,25,027 Grievances Redressed by Central Ministries/Departments. The Average Grievance Disposal Time in the Central Ministries/Departments from 1st April to 30thApril 2025 is 16 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to improve the quality of disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of April2025. A total of 62,227new users registered in the month of April2025, with maximum registrations from Uttar Pradesh (9,327) registrations.
The said report also provides the Ministry/Department-wise analysis on the grievances registered through Common Service Centres in April2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 5,004 grievances were registered through CSCs in the month of April2025.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for April2025 for Central Ministries/ Departments:
- PG Cases:
- In April 2025, 1,22,785 PG cases were received on the CPGRAMS portal, 1,25,027 PG cases were redressed and there exists a pendency of 59,084 PG cases.
- PG Appeals:
- In April 2025, 18,693 appeals were received and 20,634 appeals were disposed.
- The Central Secretariat has a pendency of 25,291 PG Appeals for the period 1st April, 2025 to 30th April, 2025.
- Grievance Redressal Assessment and Index (GRAI) – April2025
- Department of Posts, Department of Telecommunications and Department of Agriculture and Farmers Welfare are amongst the top performers in the Grievance Redressal Assessment & Index within the Group A (more than equal to 500 grievances) for April, 2025.
- Ministry of Parliamentary Affairs, Ministry of Tribal Affairs and Ministry of Heavy Industries are amongst the top performers in Grievance Redressal Assessment & Index within the Group B (less than 500 grievances) for April, 2025.
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NKR/PSM
(Release ID: 2129111)
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