Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions
24 MAR 2021 4:40PM by PIB Delhi
MoS Dr. JitenderSingh gives statement in Lok Sabha on disposal of work by government

The Minister of State (Independent Charge) Development of North-Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, DrJitendra Singh  in reply to the question  on the disposal of work by government employees and the measures taken and proposed to be taken by the Government to fix accountability of the Government employees for disposal of works related to public interest and the common man within the stipulated time frame has laid a statement on the Table of the LoK Sabha to today.

The Minister said in the statement  that the Government has adopted the concept of Minimum Government Maximum Governance and have taken several steps for promotion of e-Governance, Citizen Charters and National e-Governance Service Delivery Assessment 2019 to ensure timely delivery of sevices and reduced Government-citizen interface.

He  further said in the statement  that the following steps have been taken by the Government for disposal of works related to public interest and a common man within stipulated time frame:


(i)      Government has mandated Citizen Charters for all Ministries/Departments which are updated and reviewed on a regular basis.  Most Central Government Departments/Ministries have Citizen Charters, which are available at the respective web-sites of Ministries/ Departments and

(ii)     In pursuance of Government’s mandate of Minimum Government-Maximum Governance, e-Governance has been promoted in all Departments/Ministries for timely decision making.  Government has promoted the Ditigal India concept with digital infastructure as a core utility to every citizen, providing real time integrated services across Departments and digital empowerment of citizens.  Successful e-Governance initiatives include Aadhar enabled payment systems, Digilocker and Umang App.

(iii)  Government has focussed on improved service delivery through a Regional Conference conduced at Nagpur in December, 2019, the National e-Governance Awards 2018, 2019 and 2020 where citizen centric initiatives were recognized through National Awards and awareness generation was done through National e-Governance Conferences at Mumbai (2020), Shillong (2019) and Hyderabad (2018).